How to Get More Google Reviews for My Shop

Getting more Google reviews for your shop helps you show up better when folks search locally. The key is making it easy and natural for your customers to leave a review soon after you finish the job. You don’t want to bug them, but nudging with the right timing and simple steps can bring in more reviews over time.

Why Google Reviews Matter for Your Shop

When someone in Tucson searches for services like yours — say for HVAC or auto repair — Google usually shows businesses with good reviews higher up in the results. If your shop has few reviews or older ones, folks might skip you and call the shop down the street. More and recent reviews can tip those calls your way.

Ask at the Right Time

The best moment to ask for a review is when your customer’s happy, usually right after you finish the work or during payment. If you’re still on the job, a quick text with a polite request is better than a phone call. People appreciate a simple "Thanks, it was great working with you. If you don’t mind, could you leave us a quick Google review?"

If you try later when they’re busy or forget, fewer people will follow through. Ask while the job’s fresh in their mind.

Make It Easy to Leave the Review

Sending a direct link to your Google review page removes friction. Customers don’t have to hunt your business on Google—just tap and write. You can get your review link by searching your business on Google, clicking “Write a review,” then copying that URL from your browser.

Include that link in a text message, email, or receipt. Keep your message short and friendly, so it doesn’t feel like a chore.

Follow Up Without Bugging

Sometimes folks mean to leave a review but forget. A gentle follow-up message a few days after the job can help. It could be something like, "Hi, just wanted to thank you again and remind you that your feedback helps us a lot." Don’t send too many reminders; one or two is enough to avoid turning customers off.

Train Your Team to Help

If you have helpers or office staff, make sure they understand how important reviews are and encourage them to mention it naturally. Maybe the person scheduling the appointment can remind the customer or the installer can mention it when wrapping up. Even a quick “If you’re happy, we’d love a Google review” can make a difference.

What to Check Today

• Search your shop name on Google, then click “Write a review” and copy the URL. Save it to your phone for easy sharing.
• Send yourself a test text or email with the review link to check how it looks before sending it to customers.
• Call a recent customer you know liked your work and ask if they’d like a quick review. Note how they respond to your request.
• Look at your last 5 reviews to see if they mention specific services or employees. It helps to know what customers appreciate.
• Check your voicemail and make sure it’s not full. You want to catch any customers calling with questions about reviews or services.

If you miss calls because you’re busy on the job or driving, a phone assistant that picks up when you can’t might help make sure no customer is lost and everyone gets the info they need to share their experience.

If you want more ideas on getting reviews and leads right from your website and phone, call me at (520) 331-0035 or grab my free checklist to see quick tips you can do right now.